Returns & Refunds
30 Day Return Policy
We accept returns for change of mind within 30 days from purchase.
All items must be unused & in original packaging & returned within 30 days from purchase.
Buyer to pay return postage.
For all Buy Now Pay Later options (Afterpay, Zip Pay, Humm & Laybuy) orders there is a 10% fee due to the fees we incur for our customers to use these options.
Prior to dispatch, we check all items to ensure there are no product faults, however, if you received the wrong product or a product has been damaged, please get in touch as soon as you can. We will arrange and cover the return costs & will organise either a replacement or a refund.
How to prepare for your return
- Once you get in touch, we will provide you with the process & address for you to complete your return.
- Provide Tax Invoice showing your purchase order from Mumma Bear.
- If there is a fault or the item is damaged, you must provide evidence to support your claim, and state whether you are requesting a replacement or a refund
Please note that original shipping costs are non refundable
Gift cards are valid for 3 years from date of purchase and can be used at any time in store.
Gift cards are non refundable and cannot be replaced with another gift card or products. Treat your gift card code like cash & keep it somewhere safe.
Due to the digital nature of our Affirmation Card Kit sets - these are non refundable and cannot be replaced with another Affirmation Card Kit set or other products. Treat your Affirmation Card Kit card code like cash & keep it somewhere safe.